IT Deskside Support Engineer

Shrive Technologies LLC; Natrona Heights (PA); On-site; USD 65,000 - 85,000; Full time

Job summary

Shrive Technologies LLC is seeking an IT Deskside Support Engineer to provide hands-on IT support at client sites in the Pittsburgh area. This role combines onsite and field-based responsibilities with travel within a ~30-mile radius and after-hours support as required.

The ideal candidate has 4+ years of deskside or field IT experience, familiarity with Windows desktops, printers, basic networking, and ServiceNow or comparable ITSM tools.

Qualifications

• Minimum 4+ years of experience in Deskside IT Support or field IT operations.
• Experience in enterprise or healthcare environments preferred.

Responsibilities

• Provide deskside IT support at client sites.
• Coordinate remote and on-site troubleshooting for hardware and software issues.
• Travel within assigned field region (~30 miles) to support endpoints.
• Be available for after-hours or emergency support as needed.
• Adhere to security and safety policies.

Skills

Deskside IT Support

Field Support

Onsite IT Operations

Remote support tools

ServiceNow

Tools

ServiceNow

Job description

JOB TITLE: IT Deskside Support Engineer

FUNCTION: Field / Deskside IT Support
WORK MODEL: Onsite / Field-Based
COVERAGE MODEL: Site-Aligned with Field Mobility
TRAVEL: Within assigned ~30-mile radius
SHIFT MODEL: Business Hours + On-Call / Extended Support as required

REQUIRED EXPERIENCE & SKILL PROFILE

Experience

• Minimum 4+ years of experience in:
  • Deskside IT Support
  • Field Support or Onsite IT Operations
• Experience supporting enterprise or healthcare environments preferred.

Technical Skills

• Strong hands-on experience with:
  • Windows desktops and laptops
  • Common peripherals and printers
  • Basic networking concepts
  • Remote support coordination tools
• Familiarity with ITSM tools (preferably ServiceNow).

Additional Expectations

• Ability to lift and move IT equipment safely.
• Willingness to travel within assigned field region.
• Flexibility for after-hours or emergency support when required.
• Adherence to organizational security and safety policies.