Onsite Delivery Support Specialist

ER Associates, Inc.; Florida; On-site; USD 20,000 - 28,000; Full time

Job summary

ER Associates, Inc. in Ellenton, FL is seeking a Customer Service Representative to support customers, business partners, and drivers in a fast-paced delivery environment. You will help keep deliveries on track and resolve concerns.

You will handle inquiries by phone and email, document issues, and coordinate order changes while delivering excellent service. Strong MS Office skills and communication are required; prior call center or logistics experience is a plus.

Qualifications

• Experience with MS Office including MS Project, Word, Excel, and PowerPoint.
• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Strong problem-solving skills.
• Ability to remain calm and effective in a fast-paced environment.

Responsibilities

• Assist customers and business partners by phone and email
• Handle customer complaints calmly and professionally
• Diagnose, assess, and resolve customer issues
• Monitor delivery routes and progress
• Scan haul‑away pods and verify stamps
• Process delivery order changes and cancellations
• Communicate with customers, drivers, and business partners to resolve issues
• Manage multiple priorities while maintaining accuracy and organization

Skills

Customer service

Communication

Organizational skills

Multitasking

Problem solving

Calm under pressure

Education

High school diploma or equivalent

Tools

MS Project

MS Word

MS Excel

MS PowerPoint

Job description

ER Associates, Inc. in Ellenton, FL is seeking a Customer Service Representative to support customers, business partners, and drivers in a fast-paced delivery environment. You will help keep deliveries on track and resolve concerns.

You will handle inquiries by phone and email, document issues, and coordinate order changes while delivering excellent service. Strong MS Office skills and communication are required; prior call center or logistics experience is a plus.