Onsite Logistics & Customer Support Specialist - Orlando

OneRail; Orlando (FL); Sur place; USD 30 000 - 32 000; Plein temps

Avantages offerts par ce poste

Bilingual (Spanish/English) pay diff

Résumé du poste

OneRail in Orlando, FL is seeking a Logistics Support Specialist to manage shipping routes, respond to customer inquiries, and support delivery operations on-site at HQ. The role emphasizes attention to detail, multitasking, and strong customer service.

You will handle high volumes of calls, emails, and chats, coordinate with couriers and drivers, monitor delivery progress, resolve issues, and communicate escalations promptly.

Qualifications

• Prior customer service experience is required.
• Some logistics/dispatching experience is required.
• Contact center experience preferred.

Responsabilités

• Attend to a high volume of inbound and outbound calls, emails, and chats.
• Provide exceptional customer service to customers, couriers, and drivers.
• Monitor the delivery lifecycle from courier acceptance to proof of delivery, including track and trace, problem resolution, and customer communication.
• Coordinate with delivery partners to ensure cost-effective, SLA-aligned deliveries.
• Communicate with internal and external groups on high priority loads and customers.
• Resolve customer and carrier problems and communicate escalations promptly to minimize impact.
• Support scheduling optimizations and continuous improvement in operations.
• Complete order data entry and dispatch if needed.
• Track movements of deliveries and troubleshoot shipping errors.

Connaissances

Customer service

Dispatching experience

Contact center experience

Description du poste

OneRail in Orlando, FL is seeking a Logistics Support Specialist to manage shipping routes, respond to customer inquiries, and support delivery operations on-site at HQ. The role emphasizes attention to detail, multitasking, and strong customer service.

You will handle high volumes of calls, emails, and chats, coordinate with couriers and drivers, monitor delivery progress, resolve issues, and communicate escalations promptly.