On-Demand Logistics Support Specialist

NOW Courier Inc.; Indianapolis (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health care

401k/profit sharing

Paid time off

Employee & family events

Job summary

NOW Courier Inc. is seeking a Customer Service Representative to support on-demand courier, expedited, semi, and flatbed operations.

The role focuses on timely, accurate, and professional customer communication across the shipment lifecycle, coordinating with drivers and operations teams to ensure on-time performance and customer satisfaction. The position requires an Associate's Degree (A.A.) or equivalent and at least two years of related experience.

Qualifications

• Associate's Degree (A.A.) or equivalent from a two-year college or technical school; and two years of related experience and/or training; or equivalent combination of education and experience.
• Previous experience working in the logistics and distribution industry is desired.

Responsibilities

• Serve as a reliable communication link between customers, drivers, and operations teams
• Provide proactive shipment updates for on-demand, courier, expedited, and scheduled loads
• Clearly communicate ETAs, delays, and exceptions to prevent service escalations
• Process Proof of Delivery (POD), bills of lading, and other shipment documents in a timely manner
• Maintain complete, audit-ready records of customer communications and service actions
• Coordinates with Sales Department to onboard new customers

Education

Associate's Degree (A.A.) or equivalent from a two-year college or technical school

Tools

TMS

GPS tracking

MS Word

MS Excel

PowerPoint

Outlook

Job description

NOW Courier Inc. is seeking a Customer Service Representative to support on-demand courier, expedited, semi, and flatbed operations.

The role focuses on timely, accurate, and professional customer communication across the shipment lifecycle, coordinating with drivers and operations teams to ensure on-time performance and customer satisfaction. The position requires an Associate's Degree (A.A.) or equivalent and at least two years of related experience.