Customer Service Representative

Employee Relations Associates, Inc.; Florida; On-site; USD 15,000 - 23,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Short-term disability

401(k)

Holiday pay

Job summary

Employee Relations Associates, Inc. is seeking a Customer Service Representative in Ellenton, FL to support customers, partners, and drivers in a fast-paced delivery environment.

The role focuses on keeping deliveries on track and resolving issues with a customer-focused approach. Responsibilities include assisting customers by phone and email, handling complaints calmly, diagnosing issues, and processing delivery order changes while ensuring accuracy and timely communication with drivers and

Qualifications

• Experience in customer service roles in a fast-paced delivery environment.
• Excellent communication and multitasking abilities.
• Proficient with MS Office and standard office tools.
• Strong problem-solving skills and calm under pressure.

Responsibilities

• Assist customers and business partners by phone and email.
• Handle customer complaints professionally and resolve issues.
• Diagnose, assess, and resolve customer issues to keep deliveries on track.
• Monitor delivery routes and progress to ensure timely updates.
• Process delivery order changes and cancellations accurately.
• Communicate with customers, drivers, and partners to resolve concerns.

Skills

MS Project

Microsoft Word

Microsoft Excel

PowerPoint

Customer service

Communication skills

Education

High school diploma or equivalent

Tools

MS Office Suite

Job description

Customer Service Representative

Location: Ellenton, FL (Onsite)
Job Type: Contract
Pay: Up to $17.50/hour
Schedule: Tuesday–Saturday, 7:00 AM–4:00 PM
Days Off: Sunday & Monday

About the Role

We’re looking for a Customer Service Representative to support customers, business partners, and drivers in a fast-paced delivery environment. You’ll help keep deliveries on track, resolve customer concerns, and coordinate order changes while providing excellent service.

What You’ll Do

• Assist customers and business partners by phone and email
• Handle customer complaints calmly and professionally
• Diagnose, assess, and resolve customer issues
• Monitor delivery routes and progress
• Scan haul-away pods and verify stamps
• Process delivery order changes and cancellations
• Communicate with customers, drivers, and business partners to resolve issues
• Manage multiple priorities while maintaining accuracy and organization

What You’ll Need

Required:

• Experience with Microsoft Office, including MS Project, Word, Excel, and PowerPoint
• Strong customer service and communication skills
• Excellent organizational and multitasking abilities
• Strong problem-solving skills
• Ability to remain calm and effective in a fast-paced environment

Preferred:

• High school diploma or equivalent
• 1+ year of related customer service experience
• Previous call center experience
• Experience in delivery, transportation, or logistics
• Ability to provide professional, customer-focused solutions under pressure

Why This Opportunity?

Join a fast-paced team where you’ll work directly with customers, drivers, and business partners while building valuable experience in customer service and delivery operations.

Benefits

• TalentBridge employees are eligible for many benefit offerings such as medical, dental, vision, life insurance, short term disability, 401(k) and holiday pay!