Delivery Support & Customer Care Specialist (Onsite)

Employee Relations Associates, Inc.; Florida; On-site; USD 15,000 - 23,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Short-term disability

401(k)

Holiday pay

Job summary

Employee Relations Associates, Inc. is seeking a Customer Service Representative in Ellenton, FL to support customers, partners, and drivers in a fast-paced delivery environment.

The role focuses on keeping deliveries on track and resolving issues with a customer-focused approach. Responsibilities include assisting customers by phone and email, handling complaints calmly, diagnosing issues, and processing delivery order changes while ensuring accuracy and timely communication with drivers and

Qualifications

• Experience in customer service roles in a fast-paced delivery environment.
• Excellent communication and multitasking abilities.
• Proficient with MS Office and standard office tools.
• Strong problem-solving skills and calm under pressure.

Responsibilities

• Assist customers and business partners by phone and email.
• Handle customer complaints professionally and resolve issues.
• Diagnose, assess, and resolve customer issues to keep deliveries on track.
• Monitor delivery routes and progress to ensure timely updates.
• Process delivery order changes and cancellations accurately.
• Communicate with customers, drivers, and partners to resolve concerns.

Skills

MS Project

Microsoft Word

Microsoft Excel

PowerPoint

Customer service

Communication skills

Education

High school diploma or equivalent

Tools

MS Office Suite

Job description

Employee Relations Associates, Inc. is seeking a Customer Service Representative in Ellenton, FL to support customers, partners, and drivers in a fast-paced delivery environment.

The role focuses on keeping deliveries on track and resolving issues with a customer-focused approach. Responsibilities include assisting customers by phone and email, handling complaints calmly, diagnosing issues, and processing delivery order changes while ensuring accuracy and timely communication with drivers and