Customer Service Representative

ER Associates, Inc.; Florida; On-site; USD 20,000 - 28,000; Full time

Job summary

ER Associates, Inc. in Ellenton, FL is seeking a Customer Service Representative to support customers, business partners, and drivers in a fast-paced delivery environment. You will help keep deliveries on track and resolve concerns.

You will handle inquiries by phone and email, document issues, and coordinate order changes while delivering excellent service. Strong MS Office skills and communication are required; prior call center or logistics experience is a plus.

Qualifications

• Experience with MS Office including MS Project, Word, Excel, and PowerPoint.
• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Strong problem-solving skills.
• Ability to remain calm and effective in a fast-paced environment.

Responsibilities

• Assist customers and business partners by phone and email
• Handle customer complaints calmly and professionally
• Diagnose, assess, and resolve customer issues
• Monitor delivery routes and progress
• Scan haul‑away pods and verify stamps
• Process delivery order changes and cancellations
• Communicate with customers, drivers, and business partners to resolve issues
• Manage multiple priorities while maintaining accuracy and organization

Skills

Customer service

Communication

Organizational skills

Multitasking

Problem solving

Calm under pressure

Education

High school diploma or equivalent

Tools

MS Project

MS Word

MS Excel

MS PowerPoint

Job description

Location: Ellenton, FL (Onsite)
Job Type: Contract
Pay: Up to $17.50/hour
Schedule: Tuesday–Saturday, 7:00 AM–4:00 PM
Days Off: Sunday & Monday

About the Role

We’re looking for a Customer Service Representative to support customers, business partners, and drivers in a fast-paced delivery environment. You’ll help keep deliveries on track, resolve customer concerns, and coordinate order changes while providing excellent service.

What You’ll Do

• Assist customers and business partners by phone and email
• Handle customer complaints calmly and professionally
• Diagnose, assess, and resolve customer issues
• Monitor delivery routes and progress
• Scan haul‑away pods and verify stamps
• Process delivery order changes and cancellations
• Communicate with customers, drivers, and business partners to resolve issues
• Manage multiple priorities while maintaining accuracy and organization

What You’ll Need

Required:

• Experience with Microsoft Office, including MS Project, Word, Excel, and PowerPoint
• Strong customer service and communication skills
• Excellent organizational and multitasking abilities
• Strong problem-solving skills
• Ability to remain calm and effective in a fast-paced environment

Preferred:

• High school diploma or equivalent
• 1+ year of related customer service experience
• Previous call center experience
• Experience in delivery, transportation, or logistics
• Ability to provide professional, customer‑focused solutions under pressure

Why This Opportunity?

Join a fast‑paced team where you’ll work directly with customers, drivers, and business partners while building valuable experience in customer service and delivery operations.

“ TalentBridge employees are eligible for many benefit offerings such as medical, dental, vision, life insurance, short term disability, 401(k) and holiday pay!”