Onsite Delivery Support Specialist

ER Associates, Inc.; Michigan; Vor Ort; USD 23.000 - 26.000; Teilzeit

Benefits dieser Stelle

Benefits package

Zusammenfassung

ER Associates, Inc. is seeking a Customer Service Representative in Canton, MI for a contract role. You will assist customers, partners, and drivers in a fast-paced delivery environment to keep deliveries on track and ensure a positive experience.

The role requires strong communication, multitasking, and proficiency with MS Office tools. Prior call center or logistics experience is a plus; onsite schedule is 8:00 AM–6:00 PM.

Qualifikationen

• Experience in customer service and strong communication.
• Ability to multitask in a fast-paced environment.
• Proficient with Microsoft Office applications.
• Strong problem-solving and conflict-resolution skills.

Aufgaben

• Assist customers and business partners by phone and email.
• Handle customer complaints calmly and professionally.
• Diagnose, assess, and resolve customer issues.
• Monitor the progress of delivery routes.
• Process delivery order changes and cancellations.
• Maintain accuracy while managing multiple priorities.

Kenntnisse

Customer service

Communication

Multitasking

Organizational skills

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office

MS Project

Word

Excel

PowerPoint

Jobbeschreibung

ER Associates, Inc. is seeking a Customer Service Representative in Canton, MI for a contract role. You will assist customers, partners, and drivers in a fast-paced delivery environment to keep deliveries on track and ensure a positive experience.

The role requires strong communication, multitasking, and proficiency with MS Office tools. Prior call center or logistics experience is a plus; onsite schedule is 8:00 AM–6:00 PM.