Onsite Order Specialist: Delivery & Customer Experience

ABB Inc; Richmond (VA); On-site; USD 69,000 - 110,000; Full time

Benefits offered by this job

Health benefits

401k Savings Plan

Employee discount program

Job summary

ABB is hiring to provide customer and technical support, driving efficient order processing, payment assistance, and service excellence. The role partners with Sales, Logistics, and Product teams to deliver accurate, timely orders and improve customer satisfaction. Onsite work model with growth opportunities and a focus on process improvement.

The position emphasizes ERP accuracy, contract review, and collaboration across internal groups to meet targets and enhance the customer experience.

Qualifications

• Bachelor’s degree with 2+ years in customer experience success, project execution, or supply chain.
• Associate’s degree with 3+ years in relevant work experience.
• High School Diploma with 5+ years of relevant work experience.

Responsibilities

• Implements customer support strategy to increase operational excellence and customer satisfaction in the sales process.
• Supports achievement of targets by overseeing progress and implementing improvement actions as needed.
• Focuses on inventory turn, on-time delivery, and NPS targets.
• Processes orders by coordinating with Sales, Marketing, Logistics, and other teams for timely delivery.
• Acts as first port of call for customer queries and orders, managing orders for the duration of each order.
• Ensures ERP master data and payment/trade policies are accurate.

Skills

Budget & Performance Mgmt

Data Analysis & Reporting

Project Management

Customer Satisfaction

Inventory Management & Control

Logistics

Order Handling & Fulfillment

Resource Management & Capacity

Education

Bachelor's degree in engineering, Business Administration, or related field

Associate's degree in English, BA, or related field

High School Diploma/GED

Job description

ABB is hiring to provide customer and technical support, driving efficient order processing, payment assistance, and service excellence. The role partners with Sales, Logistics, and Product teams to deliver accurate, timely orders and improve customer satisfaction. Onsite work model with growth opportunities and a focus on process improvement.

The position emphasizes ERP accuracy, contract review, and collaboration across internal groups to meet targets and enhance the customer experience.