Customer Service Pro - Delivery Support & Issue Resolution

RXO, Inc.; Savannah (GA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and

Vision plans

401(k) retirement plan with company-mq

Job summary

RXO, Inc. in Savannah, GA is seeking a Customer Service Representative to ensure outstanding service across our transportation network. You will work with customers, partners and drivers to meet commitments and delight customers throughout the delivery experience.

Day-to-day tasks include assisting via phone and email, resolving issues, monitoring delivery routes, and processing order changes. Proficiency with MS Office and a high school diploma are required; call center experience is a plus.

Qualifications

• Experience with Microsoft Office programs such as Word, Excel, PowerPoint.
• 1 year related experience preferably within a call center environment.
• Strong customer service skills and the ability to satisfactorily resolve issues.
• Solid ability to multitask with exceptional organizational skills.

Responsibilities

• Assist customers and business partners via telephone and email.
• Handle customer complaints in a calm, professional manner.
• Diagnose, assess, and resolve problems or issues.
• Monitor progress of delivery routes.
• Scan haul-away pods and verify stamps.
• Process changes or cancellations to delivery orders.

Skills

Customer service

Multitasking

Organizational skills

Problem solving

Communication

Education

High school diploma or equivalent

Tools

MS Project

MS Word

MS Excel

PowerPoint

Job description

RXO, Inc. in Savannah, GA is seeking a Customer Service Representative to ensure outstanding service across our transportation network. You will work with customers, partners and drivers to meet commitments and delight customers throughout the delivery experience.

Day-to-day tasks include assisting via phone and email, resolving issues, monitoring delivery routes, and processing order changes. Proficiency with MS Office and a high school diploma are required; call center experience is a plus.