Onsite Data Center Ops Technician - 99.999% Uptime

Pace Industries, LLC; Texas; On-site; USD 90,000 - 120,000; Full time

Job summary

Rackspace Technology is seeking a Data Center Operations Technician to manage IT infrastructure and customer configurations in our Richardson, TX data center. You will ensure security, uptime, and reliable server environments while working a first-shift onsite role with strong collaboration across teams.

You will troubleshoot hardware and OS issues across Windows, Linux, and VMware, manage network and storage devices, and maintain meticulous cabling and 5S practices.

Qualifications

• 7+ years of work experience as a Data Center Operations Technician.
• Must be able to lift 50 lbs overhead.
• High School Diploma or regional equivalent required.

Responsibilities

• Utilize custom monitoring software and internal ticketing system to provide customer support.
• Identify and troubleshoot complex hardware failures on x86-based servers, including replacement of failed hardware components.
• Troubleshoot complex operating system storage issues, including file system and RAID technologies.
• Support servers running Windows Server, Red Hat Enterprise Server, Ubuntu Linux, or VMware ESX Server.
• Complex OS administration including resolution of configuration issues, permissions, login, and connectivity.
• Troubleshoot LAN connectivity and reestablish remote access using SSH, Terminal Services/Remote Desktop, or RAS controllers.
• Supervise and assist with troubleshooting, configuration, and replacement of network device hardware.
• Supervise and assist with configuring and replacing storage devices (SAN/DAS/NAS).
• Perform customer configuration maintenance, OS installation, cabinet mounting, and cabling."
• Troubleshoot copper and fiber cabling and connectivity issues.
• Provide technical communication relating to customer configurations clearly.
• Demonstrate understanding of data center environment including UPS, HVAC, and redundant infrastructure.
• Adhere to security policies and health & safety requirements.
• Serve as primary escalation point for DCOPS personnel and coordinate onboarding of new team members.
• Maintain 5S and housekeeping practices and ensure quality control of customer configurations.

Skills

Analytical Skills

Cloud Computing

Cybersecurity

Database Management

ERP Software Skills

Audit Skills

Investigative Skills

Low Voltage Cabling

Network/Systems Skills

Process Improvement

Project Management

Risk Assessment/Management

Strategic Planning

Vendor Management

Education

High School Diploma or regional equivalent

Bachelor's Degree (preferred)

Job description

Rackspace Technology is seeking a Data Center Operations Technician to manage IT infrastructure and customer configurations in our Richardson, TX data center. You will ensure security, uptime, and reliable server environments while working a first-shift onsite role with strong collaboration across teams.

You will troubleshoot hardware and OS issues across Windows, Linux, and VMware, manage network and storage devices, and maintain meticulous cabling and 5S practices.