Senior Data Center Operations Technician

Pace Industries, LLC; Virginia; Presencial; USD 80.000 - 117.000; Jornada completa

Descripción de la vacante

Rackspace Technology is seeking a Data Center Operations Technician to oversee IT infrastructure within our data centers, ensuring secure, operational customer server environments and 99.999% uptime. Based in Ashburn, VA, you will work Sat-Wed 7am–4pm EST and serve as the primary escalation point for DCOPS personnel.

You will engage in hands-on hardware, OS, network, and storage troubleshooting, supervise equipment configurations, and coordinate onboarding for new team members while maintaining

Formación

• High School Diploma or equivalent required.
• University or College degree preferred.
• Minimum 3 years in a data center environment or equivalent tech background.
• Minimum 3 years in a customer service-oriented role preferred.
• Experience with Dell PowerEdge/HP ProLiant rack servers is required.
• Experience with Cisco ASA/ASA-X, F5 BigIP, Brocade ADX, and related devices is required.
• Knowledge of Cisco Catalyst/Nexus switches and ASR routers is required.
• Must be able to work a flexible schedule, 24x7x365 including holidays and weekends.

Responsabilidades

• Utilize monitoring software and ticketing system to support customers.
• Troubleshoot hardware failures in x86 servers and replace components.
• Diagnose OS storage issues including RAID configurations.
• Support Windows, Red Hat, Ubuntu, and VMware ESXi servers.
• Resolve OS configuration, permissions, login, and connectivity issues.
• Troubleshoot LAN connectivity and remote access via SSH/Remote Desktop.

Conocimientos

Verbal communication

Leadership

Problem solving

Team collaboration

Feedback management

Educación

High School Diploma

University/College degree preferred

Herramientas

Dell PowerEdge

HP ProLiant

Cisco ASA

F5 BigIP

Nexus switches

Descripción del empleo

Rackspace Technology is seeking a Data Center Operations Technician to oversee IT infrastructure within our data centers, ensuring secure, operational customer server environments and 99.999% uptime. Based in Ashburn, VA, you will work Sat-Wed 7am–4pm EST and serve as the primary escalation point for DCOPS personnel.

You will engage in hands-on hardware, OS, network, and storage troubleshooting, supervise equipment configurations, and coordinate onboarding for new team members while maintaining