Data Center Operations & Storage Technician

WebHosting; Buffalo (NY); Hybrid; USD 53.000 - 71.000; Vollzeit

Zusammenfassung

Rackspace Technology in the United States (Buffalo area) is seeking a Data Center Operations Technician responsible for IT infrastructure within the data center, ensuring customer environments are secure, healthy, and have high uptime. You will work 1st shift on-site, monitor ticketing, perform OS and storage tasks, hardware upgrades, and network device installation, contributing to 99.999% uptime.

Qualified candidates will have hands-on experience with Windows Server, Linux distributions,

Qualifikationen

• Experience managing Windows Server, RHEL, or Ubuntu in data center environments.
• Basic knowledge of RAID and storage troubleshooting.
• Familiarity with network cabling and Layer 1/2 concepts.

Aufgaben

• Monitor and prioritize internal ticketing system for customer support.
• Provide OS storage troubleshooting and storage upgrades.
• Hardware support and upgrades for servers running Windows Server, RHEL, Ubuntu, or VMware ESXi.
• Perform OS installs via PXE and basic network configuration.
• Install and test network devices and storage hardware, including DAS/NAS.

Kenntnisse

OS Troubleshooting

RAID Configuration

Hardware Upgrades

Networking Basics

Storage Management

Tools

VMware ESX Server

PXE

NAS/DAS

Jobbeschreibung

On-site Full-time Not specified Operations

Job Description

Job Summary:The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain 99.999% uptime.

Work Location/Shift:

• Shift: 1st

Key Responsibilities:

• Responsible for monitoring and prioritizing an internal ticketing system to provide customer support.
• Provide basic operating system storage troubleshooting, along with storage upgrades, hardware troubleshooting and Raid configuration changes.
• Provide hardware support and upgrades for servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server.
• Simple operating systems administration can include, setting up OS network IP’s, fresh OS installs (using PXE), Firmware updates and basic OS troubleshooting.
• Installation or removal of fiber or copper cabling. Along with Layer 1 network skills, that will include testing, as well as connectivity issues with previously deployed copper or fiber cabling.
• Installation of network device hardware including switches, firewalls, load-balancers and security appliances.
• Installation of hardware on storage devices including DAS and NAS arrays
• Complete customer maintenances requests that include hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs to be required.

#LI-Onsite #LI-AS

Our compensation reflects the cost of labor across several geographic markets. The compensation range for this position ranges from $52,942.00/year in our lowest geographic market up to $70,555.00/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Learn more about benefits at Rackspace.

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies – across applications, data and security – to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.