Onsite Data Center Technician – 24/7 Customer Ops

Ascendo Resources; Dallas (TX); Vor Ort; USD 65.000 - 75.000; Vollzeit

Zusammenfassung

Ascendo Resources is seeking a Datacenter Customer Operations Technician for a 100% onsite role in Dallas. Direct Hire, on-site, requiring hands-on data center experience and strong troubleshooting skills to support 24/7 operations.

Responsibilities include installing, racking, cabling, testing, and maintaining server, storage, and networking equipment, plus providing remote hands support and collaborating with engineering, vendors, and customers.

Qualifikationen

• 2+ years of experience in data center operations.
• Hands-on experience installing, maintaining, or troubleshooting server, storage, or networking hardware.
• Working knowledge of structured cabling, including copper and fiber optic connections, patch panels, and cable management.

Aufgaben

• Install, rack, stack, cable, and decommission servers, storage systems, and networking equipment in the data center.
• Perform hardware troubleshooting, component replacements, equipment resets, and basic break/fix activities.
• Install, terminate, test, trace, and troubleshoot copper and fiber optic cabling and cross-connects.
• Provide remote hands support, including power cycling, hardware swaps, cable tracing, and visual equipment inspections.
• Respond to customer service requests, incident tickets, work orders, and operational alerts.
• Troubleshoot basic network connectivity, hardware, and cabling issues, escalating complex problems when necessary.
• Support new customer deployments, equipment installations, infrastructure upgrades, and data center expansion projects.
• Maintain accurate documentation, asset records, inventory information, and service ticket updates.
• Coordinate with internal engineering teams, vendors, and customers to resolve technical issues.
• Follow established safety, security, and operational procedures, including SOPs, MOPs, and EOPs.

Kenntnisse

Server hardware

Structured cabling

Troubleshooting

Customer service

Remote hands support

Documentation

On-site work

Tools

Networking hardware

Jobbeschreibung

Ascendo Resources is seeking a Datacenter Customer Operations Technician for a 100% onsite role in Dallas. Direct Hire, on-site, requiring hands-on data center experience and strong troubleshooting skills to support 24/7 operations.

Responsibilities include installing, racking, cabling, testing, and maintaining server, storage, and networking equipment, plus providing remote hands support and collaborating with engineering, vendors, and customers.