Onsite Customer Support Specialist

Best Block Company; Pueblo (CO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Team environment

Work-life balance

Benefits package

Job summary

Best Block Company is seeking a Customer Service Representative to join our on-site team. You will be the primary contact for walk-in and call-in customers, provide technical assistance, and ensure accurate order entry and timely deliveries.

Responsibilities include building customer relationships, coordinating with dispatch, managing inventory, and maintaining product knowledge. A High School Diploma is required, with basic Excel/Outlook skills and 40+ hours weekly availability.

Qualifications

• High School Diploma or equivalent with math skills.
• Basic knowledge of Excel, Word and Outlook.
• Available to work 40+ hours per week.
• Maintain regular attendance and punctuality.
• Strong organizational and communication skills.
• Strong problem solving and high attention to detail.
• Good interpersonal and customer relation skills.
• Must be able to walk through material yards.
• Physical: lift 25 lbs regularly; 50+ lbs occasionally.
• Inside sales experience or building materials familiarity a plus.

Responsibilities

• Serve as the primary contact for inbound customers (walk-in and call-in).
• Provide technical assistance for installing and maintaining products.
• Accurate order entry with pricing and customer data.
• Build and maintain relationships with repeat customers and accounts.
• Coordinate with dispatch to schedule deliveries and manage expectations.
• Communicate order status, lead times and changes clearly.
• Perform monthly inventory counts and maintain inventory records.
• Balance cash drawer and create cash & credit card reports daily.
• Work with outside sales reps to ensure customer satisfaction.
• Maintain product knowledge and awareness of major competitor lines.
• Assist with Centralized Dispatch and fleet compliance.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Best Block Company is seeking a Customer Service Representative to join our on-site team. You will be the primary contact for walk-in and call-in customers, provide technical assistance, and ensure accurate order entry and timely deliveries.

Responsibilities include building customer relationships, coordinating with dispatch, managing inventory, and maintaining product knowledge. A High School Diploma is required, with basic Excel/Outlook skills and 40+ hours weekly availability.