On-Site Customer Service Specialist - Building Materials

Best-Block; Pueblo (CO); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Team-oriented environment

Work-life balance

Benefits package

Job summary

Best Block in Pueblo, Colorado seeks a Customer Service Representative to join our on-site team. You will be the first contact for walk-in and phone customers, helping with product information and order entry.

The ideal candidate will have a high school diploma, basic Excel/Word/Outlook, and strong communication and problem-solving skills. You should be able to lift 25 lbs, stand/walk long periods, and maintain accurate records.

Qualifications

• High School Diploma or equivalent required.
• Basic knowledge of Microsoft Excel, Word and Outlook.
• Available to work 40 or more hours per week.
• Maintain regular attendance and punctuality.
• Strong organizational and communication skills.
• Good problem solving and attention to detail.
• Customer relation skills and ability to walk through material yards.
• Lifting 25 lbs regularly and up to 50 lbs at times; ability to stand, sit and walk for long periods.

Responsibilities

• Serve as the primary point of contact for inbound customers (walk-in and call-in).
• Provide technical assistance for installing and maintaining products.
• Accurate and detailed order entry; input customer information, pricing and data.
• Build and maintain relationships with repeat customers and accounts.
• Coordinate with dispatch to schedule deliveries and manage expectations.
• Communicate order status, lead times and changes clearly to customers.
• Perform monthly inventory counts and maintain inventory records.
• Balance cash drawer and create cash & credit card reports daily.
• Work with outside sales representatives to ensure customer satisfaction.
• Maintain knowledge of products and major competitor lines; assist with dispatch and fleet compliance.

Skills

Customer service

Communication

Organization

Problem solving

Interpersonal skills

Attendance

Education

High School Diploma

Tools

Excel

Word

Outlook

Job description

Best Block in Pueblo, Colorado seeks a Customer Service Representative to join our on-site team. You will be the first contact for walk-in and phone customers, helping with product information and order entry.

The ideal candidate will have a high school diploma, basic Excel/Word/Outlook, and strong communication and problem-solving skills. You should be able to lift 25 lbs, stand/walk long periods, and maintain accurate records.