Customer Service Representative

Platinum Coastal Group; Round Rock (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading service provider in Round Rock, Texas, is seeking an Entry-Level Customer Service Representative. This in-person role involves assisting customers, answering inquiries, and providing information about products and services. Successful candidates will demonstrate strong communication skills, a positive attitude, and a commitment to customer satisfaction. The position requires a high school diploma and offers opportunities for ongoing training and skill development.

Qualifications

• High school diploma or equivalent required; some college a plus.
• Strong verbal and written communication skills are essential.
• Must be comfortable learning new customer service software.

Responsibilities

• Greet and assist customers in-store with inquiries and needs.
• Provide accurate details about services and pricing.
• Address customer concerns and document interactions accurately.

Skills

problem solving

excellent organizational skills

customer service

Education

High school diploma or equivalent

Job description

Entry-Level Customer Service Representative (On-Site)

This is an in-person position. Candidates must be able to commute Monday through Friday.

We are looking for a friendly, reliable, and motivated Customer Service Representative to join our on-site team. In this role, you will be the first point of contact for customers visiting our location, assisting with questions, resolving concerns, and helping them navigate our products and services. Your interactions play a key role in shaping the customer’s experience and building long-term loyalty.

A great fit for this position is someone who enjoys working with people, communicates clearly, and is eager to learn. You will work closely with team members and other departments to ensure customer needs are met quickly and professionally.

Key Responsibilities

• Greet and assist customers in-store with questions, needs, and product information.
• Provide accurate details about services, pricing, and company offerings.
• Address customer concerns and resolve issues promptly and professionally.
• Maintain a positive, helpful attitude in all interactions.
• Document customer interactions and updates accurately.
• Follow up with customers when needed to ensure their issue is fully resolved.
• Escalate complex issues to the appropriate department when required.
• Support customers with orders, changes, and cancellations.
• Collect customer feedback and share insights with management.
• Participate in regular training to build product and policy knowledge.
• Work collaboratively with team members to deliver excellent service.
• Track and report common customer questions or concerns.
• Stay up to date on company procedures, promotions, and policies.
• Assist with in-store marketing efforts and communicate promotions to customers.
• Contribute to a positive team culture and offer support to colleagues.

Requirements

• High school diploma or equivalent (some college a plus but not required).
• Previous customer-facing experience is helpful but not mandatory.
• Strong verbal and written communication skills.
• Comfortable learning new systems, tools, and basic customer service software.
• Ability to multitask and stay organized in a fast-paced environment.
• Strong problem-solving skills and a proactive mindset.Ability to work independently and with a team.
• Reliable, punctual, and able to maintain professionalism under pressure.
• Flexible availability, including occasional weekends or holidays if needed.
• Willingness to participate in ongoing training and skill development.
• Positive attitude and a strong commitment to helping customers.

Skills: problem solving, excellent organizational and time management, customer service representative