Onsite Customer Care Champion – Orders & Support

MACNY; United States; Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Paid Vacation

Holiday Pay

401k with employer match

Tuition Reimbursement

Health Reimbursement Account (HRA)

Flexible Spending Account (FSA)

Employer paid Life Insurance

Voluntary Life and Short Term Disab.

Job summary

The Fountainhead Group is seeking a Call Center Representative to join our Customer Service Team onsite. You will guide customer orders from start to finish, ensure accuracy, and support sales with timely communications.

Ideal candidates have a HS diploma and solid experience in customer support, with strong communication skills and proficiency in ERP and office software. This in-person role includes benefits and growth opportunities.

Qualifications

• High school diploma or equivalent and experience in customer support.
• Strong written and verbal communication skills.
• Comfort with computers, ERP, email, and Microsoft products.

Responsibilities

• Route calls to appropriate staff and maintain logs.
• Update and send reports to sales managers and reps.
• Track freight deliveries and verify order accuracy.
• Process customer orders by phone and email and enter data into EPICOR.

Skills

Customer service

Communication

Time management

Teamwork

Adaptability

Education

High School diploma

Tools

EPICOR ERP

Microsoft Office

Email apps

Job description

The Fountainhead Group is seeking a Call Center Representative to join our Customer Service Team onsite. You will guide customer orders from start to finish, ensure accuracy, and support sales with timely communications.

Ideal candidates have a HS diploma and solid experience in customer support, with strong communication skills and proficiency in ERP and office software. This in-person role includes benefits and growth opportunities.