Service Experience Coordinator

Block Imaging; Holt (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Block Imaging is seeking a Service Experience Representative to support the Parts & Service team in keeping equipment running smoothly and customers feeling supported. You will handle calls, schedule engineers, manage parts, and ensure accurate documentation, enabling the team to focus on delivering exceptional care.

The role emphasizes clear communication, customer relationship building, and problem-solving, with a schedule of Monday–Friday, 1:00PM–10:00PM EST.

Qualifications

• Associates degree required; strong communication and organizational skills.
• Ability to build relationships with customers, vendors, and technicians.
• Proven problem solving and documentation capabilities.

Responsibilities

• Manage incoming service calls and schedule service engineers for repairs and maintenance.
• Order parts, negotiate pricing, and coordinate returns of unused/defective parts.
• Monitor service contract costs, process POs, and review invoices for accuracy.
• Close service requests, upload field reports, and maintain service records.
• Prepare quotes and billing for services not under full-service contracts.
• Build relationships with customers, vendors, and engineers, including follow-up.
• Develop solutions to service issues and offer alternatives when needed.
• Other duties as assigned.

Skills

Strong organization

Problem solving

Communication

Customer relations

Documentation

Microsoft Office

Negotiation

Education

Associates degree

Tools

Microsoft Office

Job description

Block Imaging is seeking a Service Experience Representative to support the Parts & Service team in keeping equipment running smoothly and customers feeling supported. You will handle calls, schedule engineers, manage parts, and ensure accurate documentation, enabling the team to focus on delivering exceptional care.

The role emphasizes clear communication, customer relationship building, and problem-solving, with a schedule of Monday–Friday, 1:00PM–10:00PM EST.