Onsite Customer Service Associate, Delivery Ops

Employee Relations Associates, Inc.; Pompano Beach (FL); Sur place; USD 19 000 - 28 000; Plein temps

Avantages offerts par ce poste

Benefits package

Résumé du poste

Employee Relations Associates, Inc. seeks a Customer Service Representative to support customers, partners, and drivers in a fast-paced delivery setting. You will help keep deliveries on track, resolve concerns, and coordinate order changes while delivering excellent service.

You will handle inquiries by phone and email, diagnose issues, and monitor delivery routes. This role requires strong organizational and communication skills and the ability to work under pressure, with an onsite schedule

Qualifications

• Experience with Microsoft Office, including MS Project, Word, Excel, and PowerPoint.
• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Strong problem-solving skills.
• Ability to work effectively under pressure.
• High school diploma or equivalent.
• 1+ year of related customer service experience.
• Previous call center experience.
• Experience in delivery, transportation, or logistics.
• Ability to remain calm and professional while resolving customer concerns.

Responsabilités

• Assist customers and business partners by phone and email
• Handle customer complaints calmly and professionally
• Diagnose, assess, and resolve customer issues
• Monitor the progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes and cancellations to delivery orders
• Communicate with customers, drivers, and business partners to resolve issues
• Manage multiple priorities while maintaining accuracy and organization

Connaissances

Customer service

Communication

Organization

Problem-solving

Pressure handling

Formation

High school diploma or equivalent

Outils

MS Project

Word

Excel

PowerPoint

Description du poste

Employee Relations Associates, Inc. seeks a Customer Service Representative to support customers, partners, and drivers in a fast-paced delivery setting. You will help keep deliveries on track, resolve concerns, and coordinate order changes while delivering excellent service.

You will handle inquiries by phone and email, diagnose issues, and monitor delivery routes. This role requires strong organizational and communication skills and the ability to work under pressure, with an onsite schedule