Sales Support Specialist - Customer Service

Fortify Building Solutions; Scott City (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

PTO

401k

Job summary

Cornerstone Building Brands is seeking a Sales Support Coordinator to back our branch sales and customer service operations. You will greet customers, verify and process orders, schedule deliveries, and manage daily balancing and cashiering tasks.

This full-time role requires strong customer service and basic software skills, with opportunities to grow within a broad nationwide organization that offers comprehensive benefits from day one.

Qualifications

• High school diploma or GED required.
• Strong customer service skills.
• Knowledge of basic computer software including Microsoft Office is recommended.
• Ability to operate office equipment such as calculators, fax machines, copiers, etc.
• Ability to learn state tax laws as they apply to material transactions is preferred.
• A combination of education and experience may be qualifying.
• Lifting Capacity – Ability to lift up to 25 lbs.
• Mobility – Periods of time on feet, standing, walking, etc.
• Exposure – Moving mechanical parts, fumes, airborne particles, and non-climate-controlled environment.
• Noise Tolerance – High noise levels.

Responsibilities

• Greet, assist, and direct customers to appropriate branch staff. Ensure professional and courteous customer service.
• Accurately verify, update, and process customer orders in a timely manner including system status, payment method, and invoicing. Effectively schedule customer deliveries and prepare shipping documents.
• Accurately process end of day cashiering duties, reports, and daily work in a timely manner including deposits, petty cash, and daily balancing.
• Perform accurate recordkeeping duties, system entries, and updates. Process vendor invoices and general administrative transactions. Coordinate work with others and communicate effectively to accomplish required job duties and responsibilities.
• Review and process tax exemption certificates. Ensure sales/use tax compliance.
• Timely and accurate process completion. Monitor and verify processes for errors. Daily balancing funds. Achieve customer service satisfaction.
• Provide and ensure customer-focused activities, deliverables, and services.
• Other duties and responsibilities as assigned.

Skills

Customer service

Data entry

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Cornerstone Building Brands is seeking a Sales Support Coordinator to back our branch sales and customer service operations. You will greet customers, verify and process orders, schedule deliveries, and manage daily balancing and cashiering tasks.

This full-time role requires strong customer service and basic software skills, with opportunities to grow within a broad nationwide organization that offers comprehensive benefits from day one.