Onsite Customer Service & Scheduling Specialist

Orkin, LLC in; Harrisonburg (VA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k) plan with company match

Paid vacation and holidays

Sick leave

Industry leading training

Job summary

Orkin is seeking a Customer Service Specialist (Administrative) to join our team. The role focuses on handling customer inquiries, scheduling service visits, and maintaining efficient routes to minimize drive time for technicians.

You will be a key point of contact, delivering service with empathy, maintaining accuracy, and ensuring customer satisfaction. Prior experience is helpful, and the position is onsite with full benefits including training and 401(k) options.

Qualifications

• Prior experience in customer service or sales preferred.
• Excellent interpersonal and communication skills.
• Proficient with basic computer software and web-based applications.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Navigate systems to track routes and schedules.
• Coordinate service with technicians to minimize drive time.
• Maintain accurate customer information and follow up on requests.
• Support branch/customer satisfaction initiatives.

Skills

Customer service

Sales

Interpersonal skills

Communication

Education

High School diploma or equivalent

Job description

Orkin is seeking a Customer Service Specialist (Administrative) to join our team. The role focuses on handling customer inquiries, scheduling service visits, and maintaining efficient routes to minimize drive time for technicians.

You will be a key point of contact, delivering service with empathy, maintaining accuracy, and ensuring customer satisfaction. Prior experience is helpful, and the position is onsite with full benefits including training and 401(k) options.