Customer Service Specialist — Scheduling & Admin Growth

Orkin, LLC in; Linthicum (MD); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

401(k) with company match

Paid time off

Tuition reimbursement

Employee discounts

Job summary

Orkin is seeking a Customer Service Specialist (Administrative) to join our team. You’ll be the face of exceptional service, fielding requests, scheduling visits, and maintaining efficient routes while upholding our reputation for reliability.

The role emphasizes empathy, accuracy, and teamwork in a fast-paced setting. We offer comprehensive benefits, medical coverage for you and your family, and a 401(k) with company match.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills; basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and make outbound calls to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules.
• Schedule appointments for technicians to minimize drive time and recommend alternative routes.
• Use listening skills and questions to identify customer concerns and needs.
• Maintain customer database with accurate information including calls, payments and results.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and initiatives.
• Safeguard customer privacy and proprietary information.

Skills

Interpersonal communication

Customer service

Time management

Attention to detail

Telephone etiquette

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Orkin is seeking a Customer Service Specialist (Administrative) to join our team. You’ll be the face of exceptional service, fielding requests, scheduling visits, and maintaining efficient routes while upholding our reputation for reliability.

The role emphasizes empathy, accuracy, and teamwork in a fast-paced setting. We offer comprehensive benefits, medical coverage for you and your family, and a 401(k) with company match.