Client Care & Scheduling Specialist

Rollins, Inc.; Gaithersburg (MD); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid vacation & holidays

Life insurance

Employee discounts

Tuition reimbursement

Volunteer opportunities

Job summary

Orkin is seeking a Customer Service Specialist to uphold our promise of top-notch service and protect homes and businesses. You’ll handle inbound and outbound calls, schedule appointments, and keep accurate records in our scheduling systems, with training provided.

This full‑time role offers growth potential, competitive pay, comprehensive benefits, a 401(k) plan with company match, paid vacation and holidays, and opportunities to volunteer in the community.

Qualifications

• Previous experience in Customer Service or Sales preferred
• High School Diploma or equivalent required
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through
• Demonstrated ability to prioritize tasks and manage time efficiently

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules
• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance
• Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs
• Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments
• Reschedule unserviced accounts within 24 hours
• Participate in quality assurance processes, programs, and initiatives
• Safeguards customer’s privacy and other proprietary information

Skills

Customer service

Communication skills

Interpersonal skills

Microsoft Office

Computer literacy

Education

High School Diploma or equivalent

Tools

Windows

Microsoft Office

Job description

Orkin is seeking a Customer Service Specialist to uphold our promise of top-notch service and protect homes and businesses. You’ll handle inbound and outbound calls, schedule appointments, and keep accurate records in our scheduling systems, with training provided.

This full‑time role offers growth potential, competitive pay, comprehensive benefits, a 401(k) plan with company match, paid vacation and holidays, and opportunities to volunteer in the community.