Onsite Customer Service & Order Entry Specialist

LHH US; Illinois; On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid sick leave

Retirement savings

Job summary

LHH US is seeking a Customer Service Representative to join our client onsite in Illinois on a contract to hire or direct hire basis. The role focuses on order entry and responsive customer support in a manufacturing setting.

You will handle calls and emails, coordinate with warehouse and vendors, and ensure accurate ERP/MRP data entry. The position is fully onsite with a 8am-5pm schedule, paying $25/hour, with benefits depending on employment type.

Qualifications

• 2–3+ years of experience in customer service/order entry.
• Experience in a manufacturing/production environment required.
• Prior use of ERP/MRP systems; strong Excel skills.

Responsibilities

• Providing customer service via phone or email.
• Performing customer order entry into ERP system.
• Communicating with vendors for customer pricing quotes.
• Liaising between warehouse, third party vendors, sales team, and customers.
• Providing one call resolution for any customer concerns or inquiries.
• Addressing customer concerns, related to product or shipment discrepancies.
• Processing customer returns or exchanges as needed, assisting in filing claims for shortages or damages.

Skills

Customer service

Order entry

Follow-up

Ownership

Tools

ERP/MRP systems

Excel

Job description

LHH US is seeking a Customer Service Representative to join our client onsite in Illinois on a contract to hire or direct hire basis. The role focuses on order entry and responsive customer support in a manufacturing setting.

You will handle calls and emails, coordinate with warehouse and vendors, and ensure accurate ERP/MRP data entry. The position is fully onsite with a 8am-5pm schedule, paying $25/hour, with benefits depending on employment type.