Customer Service Representative

The Fresh Factory B.C. Ltd.; Downers Grove (IL); On-site; USD 27,552 - 38,572; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

STD/LTD/Life (voluntary)

Employee Assistance Program (EAP)

Great working environment

Job summary

The Fresh Factory B.C. Ltd. is seeking a detail‑driven Customer Service Representative to manage customer orders from entry to fulfillment at our Downers Grove, IL facility.

You will ensure accurate data entry, clear communication, and on-time delivery while coordinating with Sales, Operations, Warehouse, Shipping and Logistics teams. Candidates should have 3+ years of customer service or order management experience and a college degree, with proficiency in ERP/CRM systems.

Qualifications

• Accurate order entry and data quality are essential.
• Strong written and verbal communication skills with customers.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Enter customer orders into the ERP system accurately.
• Review orders for pricing, availability, and ship dates.
• Provide timely order status updates to customers.
• Coordinate with Sales, Operations, Warehouse, Shipping and Logistics teams.
• Resolve discrepancies, backorders, and special requests.
• Generate order confirmations and customer documentation.

Skills

Attention to detail

Data entry

Communication

Time management

Education

College degree

Tools

SAP

Salesforce

Oracle

Job description

About the Role

We are looking for a detail-driven Customer Service Representative to manage customer

orders from entry through fulfillment. This role plays a critical part in our day-to-day operations

by ensuring orders are entered correctly, communicated clearly, and delivered on time.

You’ll work closely with Sales, Operations, Warehouse, Shipping, and Logistics teams while

serving as a key point of contact for customers.

The role includes entering orders into our ERP system, verifying pricing and availability, tracking

fulfillment, resolving issues, and generating customer documentation.

Schedule: 8:00am - 4:00pm

Location: On-site in Downlers Grove, IL

Pay: $22-28/hr, depending on experience

Benefits

We offer competitive pay; Medical, Dental, Vision, voluntary coverage (STD, LTD, Life); an

Employee Assistance Program (EAP); plus a great working environment, a culture of trust and

growth opportunities for our employees.

What You’ll Do

• Accurately enter customer orders into the ERP system
• Review orders for completeness, pricing accuracy, availability, and ship dates
• Respond to customer questions and provide timely updates on order status or delays
• Coordinate with sales, operations, warehouse, shipping, and logistics teams to ensure smooth fulfillment
• Investigate and resolve discrepancies, backorders, and special requests
• Generate order confirmations and required customer documentation
• Help improve order entry and fulfillment processes over time

What We’re Looking For

• Exceptional attention to detail and high-accuracy data entry skills
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced manufacturing environment
• Strong problem-solving skills and comfort working under pressure
• College degree and 3+ years of customer service or order management experience

Preferred Experience

• Comfort using AI tools to automate routine tasks, improve data accuracy, and support faster, more effective decision-making
• High-volume order entry in ERP/CRM systems (SAP, Salesforce, Oracle, etc.)
• Working with warehouse and logistics teams to resolve shipment or inventory issues
• Creating order confirmations, BOLs, and shipping documentation

Skills That Matter Here

• Data accuracy and organization
• Multitasking and time management
• Clear, professional customer communication
• Google Suite and order management systems

We are committed to creating a diverse and inclusive workplace. We do not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status. This job description may be adjusted based on changing business needs.