Customer Service Representative

LHH; Atlanta (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a detail-oriented Order Processing & Customer Service Coordinator to be the primary contact for sales representatives and customers. In this entry-level role, you will manage order processing, track orders, and resolve inquiries while ensuring exceptional customer service. This dynamic position requires strong communication skills, multitasking abilities, and a proactive attitude. If you are passionate about customer service and problem-solving, this opportunity is perfect for you to grow within a supportive team environment.

Qualifications

• Minimum 2 years of experience in customer service or order entry.
• Strong multitasking abilities in a fast-paced environment.

Responsibilities

• Manage the entire order lifecycle from entry to fulfillment.
• Collaborate with departments to resolve order-related issues.

Skills

Customer Service

Multitasking

Communication Skills

Problem-Solving

Job description

LHH is seeking a highly organized and customer-focused Order Processing & Customer Service Coordinator to be the primary point of contact for our sales representatives and customers regarding order and product inquiries. In this role, you will manage order processing and tracking, collaborate with internal departments to resolve any order-related issues, and ensure timely and accurate responses to customer service inquiries, including payment processing. The ideal candidate will have strong communication skills, exceptional multitasking abilities, and a commitment to delivering excellent customer service.

Key Responsibilities:

• Serve as the main point of contact for sales representatives, addressing inquiries related to orders and products.
• Manage the entire order lifecycle, from entry to processing and tracking, ensuring timely and accurate fulfillment.
• Collaborate with various departments (e.g., sales, shipping, and inventory) to resolve any issues or delays related to orders.
• Respond to customer service emails promptly and professionally, addressing inquiries, concerns, and product questions.
• Process payments accurately and efficiently, ensuring smooth transaction workflows.

Requirements:

• Minimum of 2 years of experience in customer service or order entry.
• Strong ability to multitask and manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills, with a focus on phone and email etiquette.
• Availability to work Monday through Friday, 7 AM to 4 PM.
• A proactive attitude with the ability to troubleshoot and resolve customer issues effectively.

If you are a detail-oriented individual with a passion for customer service and problem-solving, we encourage you to apply and join our dynamic team!

Seniority level

Entry level

Employment type

Contract

Job function

Customer Service

Industries

Repair and Maintenance