Customer Support & Data Entry Specialist

Lippert; Eau Claire (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Lippert in Wisconsin is seeking a Customer Support Data Entry Specialist to support customer service goals by accurately entering inbound email orders into the ERP system and by communicating with customers to clarify order details as needed.

You will coordinate with sales, customer service and pricing teams to resolve order issues, maintain organized records, and apply knowledge of the product line and pricing schedules. The role emphasizes a strong team culture and rigorous data management.

Qualifications

• Education: High School Diploma or equivalent.
• Proficient with MS Office Suite and Advanced Excel.
• Experience with ERP systems in transaction processing, reporting and inquiries.

Responsibilities

• Receives inbound email orders and accurately enter them into the ERP system
• Communicates with customers to clarify order details as needed
• Identifies and report any discrepancies or issues with orders
• Coordinates with sales, customer service and pricing teams to resolve order issues
• General knowledge of the product line and pricing schedules
• Maintains organized records of all orders and related documents
• Performs all other responsibilities as may be assigned by management

Skills

MS Office Suite

Advanced MS Excel

ERP systems

Customer service

Education

High School Diploma or equivalent

Tools

ERP systems

Job description

Lippert in Wisconsin is seeking a Customer Support Data Entry Specialist to support customer service goals by accurately entering inbound email orders into the ERP system and by communicating with customers to clarify order details as needed.

You will coordinate with sales, customer service and pricing teams to resolve order issues, maintain organized records, and apply knowledge of the product line and pricing schedules. The role emphasizes a strong team culture and rigorous data management.