Customer Service Representative

The Fresh Factory; Downers Grove (IL); On-site; USD 30,307 - 38,572; Full time

Benefits offered by this job

Medical, Dental, Vision

STD/LTD/Life Insurance

Employee Assistance Program (EAP)

Great working environment

Job summary

The Fresh Factory is seeking a detail-driven Customer Service Representative to manage customer orders from entry through fulfillment on-site in Downers Grove, IL. You will coordinate with Sales, Operations, Warehouse, Shipping, and Logistics to ensure orders are entered correctly, priced accurately, and delivered on time.

Responsibilities include ERP order entry, price verification, tracking fulfillment, resolving issues, and generating customer documentation.

Qualifications

• Exceptional attention to detail and high-accuracy data entry skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• College degree and 3+ years of customer service or order management experience.

Responsibilities

• Accurately enter customer orders into the ERP system.
• Review orders for completeness, pricing accuracy, availability, and ship dates.
• Respond to customer questions and provide timely updates on order status or delays.
• Coordinate with sales, operations, warehouse, shipping, and logistics teams to ensure smooth fulfillment.
• Investigate and resolve discrepancies, backorders, and special requests.
• Generate order confirmations and required customer documentation.
• Help improve order entry and fulfillment processes over time.

Skills

Attention to detail

High accuracy data entry

Written and verbal communication

Multitasking

Problem-solving

Education

College degree

Tools

Google Suite

SAP

Salesforce

Oracle

Job description

About the Role

We are looking for a detail-driven Customer Service Representative to manage customer orders from entry through fulfillment. This role plays a critical part in our day-to-day operations by ensuring orders are entered correctly, communicated clearly, and delivered on time.

You’ll work closely with Sales, Operations, Warehouse, Shipping, and Logistics teams while serving as a key point of contact for customers.

The role includes entering orders into our ERP system, verifying pricing and availability, tracking fulfillment, resolving issues, and generating customer documentation.

Schedule: 8:00am - 4:00pm

Location: On-site in Downlers Grove, IL

Pay: $22-28/hr, depending on experience

Benefits

We offer competitive pay; Medical, Dental, Vision, voluntary coverage (STD, LTD, Life); an Employee Assistance Program (EAP); plus a great working environment, a culture of trust and growth opportunities for our employees.

What You'll Do

• Accurately enter customer orders into the ERP system
• Review orders for completeness, pricing accuracy, availability, and ship dates
• Respond to customer questions and provide timely updates on order status or delays
• Coordinate with sales, operations, warehouse, shipping, and logistics teams to ensure
• smooth fulfillment
• Investigate and resolve discrepancies, backorders, and special requests
• Generate order confirmations and required customer documentation
• Help improve order entry and fulfillment processes over time

What We're Looking For

• Exceptional attention to detail and high-accuracy data entry skills
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced manufacturing environment
• Strong problem-solving skills and comfort working under pressure
• College degree and 3+ years of customer service or order management experience

Preferred Experience

• Comfort using AI tools to automate routine tasks, improve data accuracy, and support faster, more effective decision-making
• High-volume order entry in ERP/CRM systems (SAP, Salesforce, Oracle, etc.)
• Working with warehouse and logistics teams to resolve shipment or inventory issues
• Creating order confirmations, BOLs, and shipping documentation

Skills That Matter Here

• Data accuracy and organization
• Multitasking and time management
• Clear, professional customer communication
• Google Suite and order management systems

We are committed to creating a diverse and inclusive workplace. We do not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status. This job description may be adjusted based on changing business needs.