Customer Service Specialist

LHH US; Illinois; On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid sick leave

Retirement savings

Job summary

LHH US is seeking a Customer Service Representative to join our client onsite in Illinois on a contract to hire or direct hire basis. The role focuses on order entry and responsive customer support in a manufacturing setting.

You will handle calls and emails, coordinate with warehouse and vendors, and ensure accurate ERP/MRP data entry. The position is fully onsite with a 8am-5pm schedule, paying $25/hour, with benefits depending on employment type.

Qualifications

• 2–3+ years of experience in customer service/order entry.
• Experience in a manufacturing/production environment required.
• Prior use of ERP/MRP systems; strong Excel skills.

Responsibilities

• Providing customer service via phone or email.
• Performing customer order entry into ERP system.
• Communicating with vendors for customer pricing quotes.
• Liaising between warehouse, third party vendors, sales team, and customers.
• Providing one call resolution for any customer concerns or inquiries.
• Addressing customer concerns, related to product or shipment discrepancies.
• Processing customer returns or exchanges as needed, assisting in filing claims for shortages or damages.

Skills

Customer service

Order entry

Follow-up

Ownership

Tools

ERP/MRP systems

Excel

Job description

Job Description

Customer Service Representative (Contract to Hire or Direct Hire | Fully Onsite)

Position Summary

We are looking for a reliable and customer-focused Customer Service Representative to join our client on a Contract to Hire or Direct-Hire basis. This fully onsite role is ideal for someone who has prior experience providing customer service and order entry functions in a manufacturing environment.

Position Details

• Job Type: Contract to Hire or Direct Hire
• Hours: Monday ??? Friday, 8AM-5PM
• Pay Rate: $25/hour
• Work Environment: Fully onsite
• Benefits: LHH offers a variety of benefits to our associates, based on employment type. Benefits can include medical, dental, vision insurance, paid sick leave, retirement savings, among others.

Key Responsibilities

• Providing customer service via phone or email
• Performing customer order entry into ERP system
• Communicating with vendors for customer pricing quotes
• Liaising between warehouse, third party vendors, sales team, and customers
• Providing one call resolution for any customer concerns or inquiries
• Addressing customer concerns, related to product or shipment discrepancies
• Processing customer returns or exchanges as needed, assisting in filing claims for shortages or damages

Qualifications include

• 2-3 or more years of experience in customer service/order entry
• Experience providing customer service in a manufacturing/production environment required
• Prior use of ERP/MRP systems; strong Excel skills
• Strong follow up skills, strong sense of urgency
• High energy individual, goal-oriented and takes ownership of order entry process

Pay Details: $24.00 to $25.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.