Onsite Customer Service and Data Entry Associate

Talentify; Springfield (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

TalentBurst seeks an Associate Customer Service Rep for a 100% onsite role in Springfield, IL (62704). The position lasts 3+ months and involves answering calls, creating aftermarket quotes, entering POs into SAP, coordinating with shipping, and routing maintenance work orders from the ServiceMax queue to field engineers.

Requirements include a high school diploma with 2 years of data entry and customer service experience, or an associate degree with related experience.

Qualifications

• High school diploma with 2 years of experience in data entry and customer service.
• Associate degree with minimum data entry and customer service experience.

Responsibilities

• Answer phone calls and direct to appropriate person.
• Develop quotes for aftermarket requests.
• Enter orders into SAP when PO received.
• Interface with shipping/warehouse to process urgent orders.
• Assign maintenance work orders from ServiceMax queue to Field Service Engineer.
• Process good receipts when parts arrive.
• Assist other personnel with other duties when demand peaks.
• Data entry experience required.

Skills

Data Entry

Customer Service

Education

High school diploma

Associate degree

Tools

SAP

Job description

TalentBurst seeks an Associate Customer Service Rep for a 100% onsite role in Springfield, IL (62704). The position lasts 3+ months and involves answering calls, creating aftermarket quotes, entering POs into SAP, coordinating with shipping, and routing maintenance work orders from the ServiceMax queue to field engineers.

Requirements include a high school diploma with 2 years of data entry and customer service experience, or an associate degree with related experience.