Onsite Customer Service & Order Entry Specialist

Stellar Consulting Solutions, LLC; Springfield (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

Stellar Consulting Solutions, LLC seeks an entry-level Associate Customer Service Representative in Springfield, IL for a 3+ month contract. The role is 100% onsite, handling calls, quotes, and order processing in SAP with support from the Service team.

You will enter orders, coordinate urgent shipments, and assign maintenance work orders via ServiceMax, while maintaining data accuracy and supporting teammates as needed.

Qualifications

• High School Diploma or GED.
• At least 2 years of experience in customer service and data entry.
• Experience with order entry and processing.
• Familiarity with Purchase Orders (PO) is a plus.
• Strong data entry accuracy and basic computer skills.

Responsibilities

• Answer phone calls and route to appropriate teams.
• Prepare quotes for aftermarket/service requests.
• Enter customer orders into SAP after PO receipt.
• Coordinate urgent shipments with shipping and warehouse teams.
• Assign service work orders to Field Service Engineers using ServiceMax.
• Process goods receipts for parts/instruments.
• Perform accurate data entry and maintain records in systems.
• Provide general team support when workload is high.

Skills

Customer Service

Data Entry

Order Entry

Purchase Orders (PO)

Basic computer skills

Education

High School Diploma/GED

Tools

SAP

ServiceMax

Job description

Stellar Consulting Solutions, LLC seeks an entry-level Associate Customer Service Representative in Springfield, IL for a 3+ month contract. The role is 100% onsite, handling calls, quotes, and order processing in SAP with support from the Service team.

You will enter orders, coordinate urgent shipments, and assign maintenance work orders via ServiceMax, while maintaining data accuracy and supporting teammates as needed.