Onsite Customer Care & Sales Specialist

Thompsongas Llc; Nashville (NC); Presencial; USD 26.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental & Vision

401k

Disability insurance

Life insurance

Paid time off

Daily Pay

Career development

Employee recognition

Bonus potential

Parental leave

Tuition reimbursement

Descripción de la vacante

ThompsonGas in Raleigh, NC is seeking a Customer Service Representative to support our growth by handling inbound and outbound calls, data entry, and delivering excellent on-site customer service.

Ideal candidates will have a degree or equivalent experience, 3+ years in customer service, and sales experience with upsell abilities. Familiarity with CARGAS and MPX systems is a plus; strong communication and multitasking skills are essential. OT/weekend flexibility may be required.

Formación

• Degree or equivalent experience required
• 3+ years of Customer Service experience
• Sales experience strongly preferred; upsell ability required
• Experience with CARGAS and MPX systems preferred
• Excellent written and verbal communication skills with rapport
• Strong computer skills including MS Office and data entry

Responsabilidades

• Handle inbound calls and uncover sales and service opportunities
• Evaluate sales methods and programs to meet customer needs and develop potential leads
• Address customer issues including pricing, billing, products, grievances and new account setup
• Maintain a high level of professionalism, warmth and eagerness on calls
• Possess knowledge of ThompsonGas products and services
• Understand safety, product delivery and service policies
• Provide timely order status updates
• Lead outbound calls to collect on past-due accounts
• Update customer data in CARGAS and MPXsystems
• Process walk-in payments and driver paperwork
• Other duties as assigned

Descripción del empleo

ThompsonGas in Raleigh, NC is seeking a Customer Service Representative to support our growth by handling inbound and outbound calls, data entry, and delivering excellent on-site customer service.

Ideal candidates will have a degree or equivalent experience, 3+ years in customer service, and sales experience with upsell abilities. Familiarity with CARGAS and MPX systems is a plus; strong communication and multitasking skills are essential. OT/weekend flexibility may be required.