Onsite Customer Service & Sales Rep

Thompsonga; Westgate Terrace (NC); In loco; USD 26.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, Vision, and 401k with

IMMEDIATE eligibility

Disability and life insurance

Paid time off that increases with Ten

Daily Pay Option

Employee training programs with career

Employee recognition program

Quarterly bonus potential

Paid maternity and parental leave

Tuition reimbursement program

Descrizione del lavoro

ThompsonGas in Raleigh, NC is seeking a Customer Service Representative to handle inbound and outbound calls, data entry, and deliver an exceptional customer experience to drive retention and growth.

This onsite role requires 3+ years in customer service, strong communication and sales skills, and the ability to multi-task in a fast-paced environment. Competitive hourly pay of $19–$21 with benefits and opportunities for advancement.

Competenze

• Degree or equivalent experience required
• 3+ years of Customer Service experience (Call center experience preferred)
• Sales experience strongly preferred; ability to upsell products in highly competitive environment a must
• Previous experience with CARGAS and MPX systems preferred, but not required
• Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers
• Excellent computer skills including Microsoft Office and data entry skills
• Ability to organize, multi-task and prioritize assignments in a fast-paced environment
• High level of ownership and accountability for resolving customer problems in a professional and enthusiastic manner
• Flexible to work OT and weekends as needed during busy season

Mansioni

• Handle inbound calls by asking probing questions to uncover sales and service opportunities
• Evaluate sales methods and company programs to meet current customer needs and develop potential business leads
• Address customer issues and respond to all inquiries including, but not limited to, pricing, billing, products, grievances and new account set-up
• Handle each call with a high level of professionalism, warmth and eagerness
• Possess a working knowledge of all ThompsonGas products and service offerings
• Hold a thorough understanding of policies and procedures related to safety, product delivery and service
• Provide timely and accurate information on customer order status
• Lead outbound calling operations in effort to collect from past due customers
• Enter and update customer account information in CARGAS and MPXsystems
• Process billing payments for walk-in customers
• Responsible for processing driver daily paperwork
• Other duties and projects as assigned

Conoscenze

Customer service

Call center

Sales experience

Communication skills

Data entry

MS Office

Multi-tasking

Flexibility OT/weekends

Formazione

Degree or equivalent experience

Strumenti

CARGAS

MPX systems

Descrizione del lavoro

ThompsonGas in Raleigh, NC is seeking a Customer Service Representative to handle inbound and outbound calls, data entry, and deliver an exceptional customer experience to drive retention and growth.

This onsite role requires 3+ years in customer service, strong communication and sales skills, and the ability to multi-task in a fast-paced environment. Competitive hourly pay of $19–$21 with benefits and opportunities for advancement.