Onsite Customer Service & Sales Specialist

Thompsongas Llc; Camden (AL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with immediate eligibility

Disability and life insurance

Paid time off

Daily Pay

Career development programs

Quarterly bonus

Tuition reimbursement

Job summary

ThompsonGas is hiring a Customer Service Representative for an onsite, full-time position in Camden, AL. The role focuses on inbound/outbound calls, data entry, and customer support to drive retention and new business. Competitive hourly pay and comprehensive benefits support a strong customer experience.

Candidates should have 3+ years in customer service, strong communication, and familiarity with CARGAS/MPX. Flexibility for overtime and weekends is required during busy seasons.

Qualifications

• 3+ years of Customer Service experience (Call center experience preferred).
• Sales experience strongly preferred; ability to upsell products in highly competitive environment a must.
• Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers.

Responsibilities

• Handle inbound calls by asking probing questions to uncover sales and service opportunities.
• Evaluate sales methods and company programs to meet current customer needs and develop potential business leads.
• Address customer issues and respond to inquiries including pricing, billing, products, grievances and new account set-up.
• Handle each call with professionalism, warmth and eagerness.
• Possess a working knowledge of ThompsonGas products and service offerings.
• Provide timely and accurate information on customer order status.
• Lead outbound calling operations to collect from past due customers.
• Enter and update customer account information in CARGAS and MPX systems.
• Process billing payments for walk-in customers.
• Responsible for processing driver daily paperwork.
• Other duties and projects as assigned.

Skills

Customer Service

Sales experience

Communication skills

Microsoft Office

Data entry

Education

Degree or equivalent experience

Tools

CARGAS

MPX systems

Job description

ThompsonGas is hiring a Customer Service Representative for an onsite, full-time position in Camden, AL. The role focuses on inbound/outbound calls, data entry, and customer support to drive retention and new business. Competitive hourly pay and comprehensive benefits support a strong customer experience.

Candidates should have 3+ years in customer service, strong communication, and familiarity with CARGAS/MPX. Flexibility for overtime and weekends is required during busy seasons.