Sales-Driven Customer Service Representative

ThompsonGas; Camden (AL); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with immediate eligibility

Disability and life insurance

Paid time off

Daily Pay option

Career development programs

Employee recognition program

Quarterly bonus potential

Maternity and parental leave

Tuition reimbursement

Job summary

ThompsonGas is seeking a Customer Service Representative for an onsite role in Camden, AL. You will handle inbound/outbound calls, support customer retention, and process data entry to support growth and customer satisfaction.

The ideal candidate has 3+ years in customer service, with sales experience and familiarity with CARGAS/MPX systems. OT and weekend work may be required, and a degree or equivalent experience is expected.

Qualifications

• Degree or equivalent experience required.
• 3+ years of Customer Service experience (Call center experience preferred).
• Sales experience strongly preferred; ability to upsell products in highly competitive environment a must.

Responsibilities

• Handle inbound calls by asking probing questions to uncover sales and service opportunities.
• Evaluate sales methods and company programs to meet current customer needs and develop potential business leads.
• Address customer issues and respond to all inquiries including, but not limited to, pricing, billing, products, grievances and new account set-up.
• Handle each call with a high level of professionalism, warmth and eagerness.
• Possess a working knowledge of all ThompsonGas products and service offerings.
• Provide timely and accurate information on customer order status.
• Lead outbound calling operations to collect from past due customers.
• Enter and update customer account information in CARGAS and MPX systems.
• Process billing payments for walk-in customers.
• Responsible for processing driver daily paperwork.

Skills

Customer service

Sales experience

Call center experience

Education

Degree or equivalent experience

Tools

CARGAS

MPX systems

Job description

ThompsonGas is seeking a Customer Service Representative for an onsite role in Camden, AL. You will handle inbound/outbound calls, support customer retention, and process data entry to support growth and customer satisfaction.

The ideal candidate has 3+ years in customer service, with sales experience and familiarity with CARGAS/MPX systems. OT and weekend work may be required, and a degree or equivalent experience is expected.