Customer Experience & Outreach Specialist

ThompsonGas; Aiken (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and 401k with

IMMEDIATE eligibility

Disability and life insurance

Paid time off that increases with ten

Daily Pay Option

Employee training programs

Employee recognition program

Quarterly bonus potential

Paid maternity and parental leave

Tuition reimbursement

Job summary

ThompsonGas is seeking a Customer Service Representative to support growth through customer retention, acquisition and support. The role involves inbound/outbound calls, data entry, and up-selling in a fast-paced environment. Onsite position with opportunities to learn ThompsonGas products and policies.

Ideal candidates have 3+ years in customer service, strong communication skills, and proficiency in Microsoft Office. Evening/weekend OT may be required during peak periods.

Qualifications

• Degree or equivalent experience required.
• 3+ years of Customer Service experience (Call center experience preferred).
• Sales experience strongly preferred; ability to upsell products in a highly competitive environment.

Responsibilities

• Handle inbound calls by asking probing questions to uncover sales and service opportunities.
• Evaluate sales methods and company programs to meet current customer needs and develop potential business leads.
• Address customer issues and respond to inquiries including pricing, billing, products, grievances and new account setup.
• Handle each call with professionalism, warmth and eagerness.
• Possess working knowledge of ThompsonGas products and service offerings.
• Understand policies related to safety, product delivery and service.

Skills

Customer service

Communication

Multi-tasking

Upselling

Data entry

Microsoft Office

Education

Degree or equivalent experience

Tools

CARGAS

MPX system

MS Office

Job description

ThompsonGas is seeking a Customer Service Representative to support growth through customer retention, acquisition and support. The role involves inbound/outbound calls, data entry, and up-selling in a fast-paced environment. Onsite position with opportunities to learn ThompsonGas products and policies.

Ideal candidates have 3+ years in customer service, strong communication skills, and proficiency in Microsoft Office. Evening/weekend OT may be required during peak periods.