Growth-Focused CSR & Upsell Specialist (Onsite)

ThompsonGas; Kelso (WA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision, 401k with IM+

Disability and life insurance

Paid time off increases with tenure

Daily Pay Option

Employee training programs

Employee recognition program

Quarterly bonus potential

Maternity and parental leave benefits

Tuition reimbursement program

Job summary

ThompsonGas is seeking a Customer Service Representative to support growth through customer retention, new acquisition and exceptional support. This onsite role requires 3+ years in customer service, solid communication, and ability to upsell in a fast-paced environment.

Responsibilities include handling calls, updating accounts in CARGAS/MPX, processing payments, and ensuring accurate order delivery information. OT/weekend shifts may be needed.

Qualifications

• 3+ years of Customer Service experience (Call center experience preferred).
• Sales experience strongly preferred; ability to upsell products in a competitive environment.
• Excellent written and verbal communication skills with customers.
• Proficient in Microsoft Office and data entry.
• Able to organize, multi-task and prioritize in a fast-paced setting.
• Willing to work OT and weekends during busy seasons.

Responsibilities

• Handle inbound and outbound calls to uncover sales and service opportunities.
• Evaluate sales methods to meet customer needs and generate leads.
• Respond to inquiries on pricing, billing, products, and new accounts.
• Maintain accurate customer information in systems.
• Process billing payments for walk-in customers.
• Provide timely order status updates and product delivery information.
• Support daily driver paperwork and other duties as assigned.
• Possess product knowledge and adhere to safety procedures.

Skills

Customer service

Sales

Call center

Data entry

Microsoft Office

Education

Degree or equivalent

Tools

CARGAS

MPX systems

Job description

ThompsonGas is seeking a Customer Service Representative to support growth through customer retention, new acquisition and exceptional support. This onsite role requires 3+ years in customer service, solid communication, and ability to upsell in a fast-paced environment.

Responsibilities include handling calls, updating accounts in CARGAS/MPX, processing payments, and ensuring accurate order delivery information. OT/weekend shifts may be needed.