Customer Service & Sales Specialist — Fast-Growth Role

Thompsongas Llc; Aiken (SC); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with immediate eligibility

Disability and life insurance

Paid time off

Daily Pay

Career development

Employee recognition program

Quarterly bonus potential

Parental leave

Tuition reimbursement

Job summary

ThompsonGas in Aiken, SC is seeking a Customer Service Representative for an onsite, full-time role handling inbound/outbound calls, data entry, and billing support to drive customer retention and growth.

The ideal candidate has 3+ years in customer service, strong communication skills, and the ability to upsell in a fast-paced environment. Knowledge of CARGAS/MPX systems is a plus; travel none.

Qualifications

• 3+ years of Customer Service experience (Call center experience preferred).
• Sales experience strongly preferred; ability to upsell products in highly competitive environment a must.
• Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers.

Responsibilities

• Handle inbound calls by asking probing questions to uncover sales and service opportunities.
• Evaluate sales methods and company programs to meet current customer needs and develop potential business leads.
• Address customer issues and respond to inquiries including pricing, billing, products, and new account set-up.
• Enter and update customer account information in CARGAS and MPXsystems.
• Process billing payments for walk-in customers.

Skills

Customer service

Sales

Communication

Education

Degree or equivalent experience

Tools

CARGAS

MPX systems

Job description

ThompsonGas in Aiken, SC is seeking a Customer Service Representative for an onsite, full-time role handling inbound/outbound calls, data entry, and billing support to drive customer retention and growth.

The ideal candidate has 3+ years in customer service, strong communication skills, and the ability to upsell in a fast-paced environment. Knowledge of CARGAS/MPX systems is a plus; travel none.