Onsite Copier Technician: Service & Troubleshooting Pro

Applied Innovation; Southfield (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Paid holidays & PTO

Benefits package (medical, dental,life

Short-term disability

401(k) with company match

Career growth opportunities

Job summary

Applied Innovation is seeking a dependable Field Service Technician to support customer locations in a full-time, Monday–Friday role from 8:00 AM to 5:00 PM. This hands-on position features a company vehicle, gas card, and training, with service across a range of multifunctional copier devices.

The ideal candidate will have strong mechanical aptitude, good communication, and the ability to work independently or in a team, with a focus on service excellence and customer satisfaction.

Qualifications

• High School Diploma or equivalent education required.
• Valid Driver’s License with a good driving record required.
• Factory certifications (Canon, Ricoh) preferred but not required.
• Knowledge of print drivers and basic network communication is helpful.
• Prior field service or technical repair experience is a plus, but not required.

Responsibilities

• Repair, maintain, and service a wide variety of multifunctional copier devices.
• Maintain an assigned service territory and provide a high level of responsiveness and service quality.
• Diagnose and troubleshoot equipment issues efficiently and accurately.
• Collaborate with fellow technicians and internal teams to ensure customer service needs are met.
• Maintain accurate inventory of parts, tools, and service documentation.
• Follow established service procedures and safety guidelines.
• Operate a company vehicle in a safe, courteous, and professional manner
• Represent Applied Innovation positively in all customer interactions, serving as the face of the organization.
• Perform other duties as assigned.

Skills

Mechanical aptitude

Troubleshooting

Communication

Time management

Customer service

Education

High School Diploma

Tools

Print drivers

Basic networking

Job description

Applied Innovation is seeking a dependable Field Service Technician to support customer locations in a full-time, Monday–Friday role from 8:00 AM to 5:00 PM. This hands-on position features a company vehicle, gas card, and training, with service across a range of multifunctional copier devices.

The ideal candidate will have strong mechanical aptitude, good communication, and the ability to work independently or in a team, with a focus on service excellence and customer satisfaction.