Field Service Technician - Copier Equipment, Company Vehicle

Applied Innovation; Grand Rapids (MI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Paid holidays

401(k) plan with company match

Medical, dental, life insurance

Job summary

Applied Innovation in Grand Rapids, MI is seeking a dependable Field Service Technician for a full-time role, Monday–Friday, 8:00 AM–5:00 PM. The ideal candidate enjoys hands-on problem solving, works with office equipment, and delivers excellent customer service while representing the company professionally.

Training is provided; prior field service or repair experience is a plus but not required. You will service and repair multifunction copiers, maintain your assigned territory, and operate a

Qualifications

• Strong mechanical and technical aptitude.
• Proven troubleshooting and problem-solving skills.
• Excellent organization, communication, and time management skills.
• Ability to plan work effectively and manage multiple service calls.
• Customer-focused mindset with a commitment to service excellence.
• Ability to work independently and as part of a team.
• Understanding and alignment with the organization’s core values.

Responsibilities

• Repair, maintain, and service a wide variety of multifunctional copier devices.
• Maintain an assigned service territory and provide a high level of responsiveness and service quality.
• Diagnose and troubleshoot equipment issues efficiently and accurately.
• Collaborate with fellow technicians and internal teams to ensure customer service needs are met.
• Maintain accurate inventory of parts, tools, and service documentation.
• Follow established service procedures and safety guidelines.
• Operate a company vehicle in a safe, courteous, and professional manner
• Represent Applied Innovation positively in all customer interactions, serving as the face of the organization.
• Perform other duties as assigned.

Skills

Mechanical aptitude

Troubleshooting

Customer service

Time management

Teamwork

Education

High School Diploma

Valid Driver’s License

Canon/Ricoh certifications preferred

Tools

Canon certification

Ricoh certification

Job description

Applied Innovation in Grand Rapids, MI is seeking a dependable Field Service Technician for a full-time role, Monday–Friday, 8:00 AM–5:00 PM. The ideal candidate enjoys hands-on problem solving, works with office equipment, and delivers excellent customer service while representing the company professionally.

Training is provided; prior field service or repair experience is a plus but not required. You will service and repair multifunction copiers, maintain your assigned territory, and operate a