Field Service Technician - Copier Tech & Customer Care Pro

Applied Innovation; Lansing (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Paid holidays

PTO plus 1 personal holiday

Medical, dental, and life insurance

Short-term disability

401(k) plan with company match

Career growth opportunities

Job summary

Applied Innovation is seeking a dependable Field Service Technician for a full-time, Monday–Friday role from 8:00 AM to 5:00 PM. You will service, repair, and maintain office equipment at customer locations while representing Applied Innovation with professionalism and care.

Training is provided; prior field service or technical repair experience is helpful but not required. The role includes driving a company vehicle with a gas card, and provided tools and training.

Qualifications

• High School Diploma or equivalent education is required.
• Valid Driver's License with a good driving record is required.
• Factory certifications (Canon, Ricoh) are preferred but not required.
• Knowledge of print drivers and basic network communication is helpful.

Responsibilities

• Repair, maintain, and service a wide variety of multifunctional copier devices.
• Maintain an assigned service territory and provide a high level of responsiveness and service quality.
• Diagnose and troubleshoot equipment issues efficiently and accurately.
• Collaborate with fellow technicians and internal teams to ensure customer service needs are met.
• Maintain accurate inventory of parts, tools, and service documentation.
• Follow established service procedures and safety guidelines.
• Operate a company vehicle in a safe, courteous, and professional manner.
• Represent Applied Innovation positively in all customer interactions, serving as the face of the organization.
• Perform other duties as assigned.

Skills

Mechanical aptitude

Troubleshooting

Organizational skills

Communication skills

Time management

Customer service

Team collaboration

Independent work

Safety compliance

Education

High School Diploma or equivalent

Valid Driver's License

Factory certifications (Canon, Ricoh) preferred

Job description

Applied Innovation is seeking a dependable Field Service Technician for a full-time, Monday–Friday role from 8:00 AM to 5:00 PM. You will service, repair, and maintain office equipment at customer locations while representing Applied Innovation with professionalism and care.

Training is provided; prior field service or technical repair experience is helpful but not required. The role includes driving a company vehicle with a gas card, and provided tools and training.