Field Service Technician — Copier Repairs & Customer Care

Applied Innovation; Lansing (MI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Personal holiday

Benefits package

401(k) match

Job summary

Applied Innovation is seeking a dependable Field Service Technician to join our team in a full-time, Monday–Friday role from 8:00 AM to 5:00 PM. This position involves servicing and maintaining office equipment at customer locations while representing Applied Innovation with professionalism and care.

Training will be provided; prior experience is helpful but not required. A company vehicle with gas card and required tools are provided.

Qualifications

• Strong mechanical and technical aptitude.
• Proven troubleshooting and problem-solving skills.
• Excellent organization, communication, and time management skills.
• Ability to plan work effectively and manage multiple service calls.
• Customer-focused mindset with a commitment to service excellence.
• Ability to work independently and as part of a team.
• Understanding and alignment with the organization’s core values.

Responsibilities

• Repair, maintain, and service a wide variety of multifunctional copier devices.
• Maintain an assigned service territory and provide a high level of responsiveness and service quality.
• Diagnose and troubleshoot equipment issues efficiently and accurately.
• Collaborate with fellow technicians and internal teams to ensure customer service needs are met.
• Maintain accurate inventory of parts, tools, and service documentation.
• Follow established service procedures and safety guidelines.
• Operate a company vehicle in a safe, courteous, and professional manner
• Represent Applied Innovation positively in all customer interactions, serving as the face of the organization.
• Perform other duties as assigned.

Skills

Mechanical aptitude

Troubleshooting

Customer service

Communication

Time management

Teamwork

Independent work

Education

High School Diploma or equivalent

Valid Driver’s License

Factory certifications (Canon, Ricoh) preferred

Knowledge of print drivers & basic network

Job description

Applied Innovation is seeking a dependable Field Service Technician to join our team in a full-time, Monday–Friday role from 8:00 AM to 5:00 PM. This position involves servicing and maintaining office equipment at customer locations while representing Applied Innovation with professionalism and care.

Training will be provided; prior experience is helpful but not required. A company vehicle with gas card and required tools are provided.