Field Service Technician: Copier Repair & Customer Care

Applied Innovation; Lansing (MI); On-site; USD 44,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Paid holidays

PTO + 1 personal holiday

Benefits package - medical, dental, &

401(k) plan with company match

Career growth opportunities

Job summary

Applied Innovation is seeking a dependable Field Service Technician for a full-time, Monday–Friday role from 8:00 AM to 5:00 PM in Lansing, MI. You will service and maintain office equipment at customer locations, representing the company with professionalism.

Training is provided; prior experience helps but is not required. Responsibilities include repairing copiers, diagnosing issues, and coordinating with teams to ensure service excellence.

Qualifications

• High school diploma or equivalent is required.
• Valid driver’s license with good driving record is required.
• Factory certifications (Canon, Ricoh) are preferred but not required.
• Knowledge of print drivers and basic network communication is helpful.
• Prior field service or technical repair experience is a plus but not required.

Responsibilities

• Repair, maintain, and service a wide variety of multifunctional copier devices.
• Maintain an assigned service territory with high responsiveness and service quality.
• Diagnose and troubleshoot equipment issues efficiently and accurately.
• Collaborate with fellow technicians and internal teams to meet customer needs.
• Maintain accurate inventory of parts, tools, and service documentation.
• Follow established service procedures and safety guidelines.
• Operate a company vehicle in a safe, courteous, and professional manner.
• Represent Applied Innovation positively in customer interactions.

Skills

Mechanical aptitude

Troubleshooting

Communication skills

Time management

Customer focus

Teamwork

Core values

Education

High School Diploma or equivalent

Tools

Print drivers

Basic network knowledge

Job description

Applied Innovation is seeking a dependable Field Service Technician for a full-time, Monday–Friday role from 8:00 AM to 5:00 PM in Lansing, MI. You will service and maintain office equipment at customer locations, representing the company with professionalism.

Training is provided; prior experience helps but is not required. Responsibilities include repairing copiers, diagnosing issues, and coordinating with teams to ensure service excellence.