Field Service Technician-South Wayne County

Applied Innovation; Southfield (MI); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Paid holidays

Benefits package

401(k) match

Career growth

Job summary

Applied Innovation is seeking a dependable Field Service Technician to join our team in a full-time, Monday-Friday role from 8:00 AM to 5:00 PM. This position services and maintains office equipment at customer locations and represents the company with professionalism and care.

Training is provided; prior field service experience is helpful but not required. You will operate a company vehicle with a gas card and perform duties across a defined service territory.

Qualifications

• High School Diploma or equivalent required.
• Valid driver's license with good driving record.
• Factory certifications (Canon, Ricoh) preferred but not required.
• Knowledge of print drivers and basic network concepts is helpful.
• Prior field service or technical repair experience is a plus.

Responsibilities

• Repair, maintain, and service multifunctional copier devices.
• Manage assigned service territory with high responsiveness and service quality.
• Diagnose and troubleshoot equipment issues efficiently and accurately.
• Collaborate with technicians and internal teams to meet customer needs.
• Maintain inventory of parts, tools, and service documentation.
• Follow established service procedures and safety guidelines.
• Operate a company vehicle safely and professionally.
• Represent Applied Innovation positively in customer interactions.
• Perform other duties as assigned.

Skills

Strong mechanical aptitude

Troubleshooting skills

Organization & time management

Plan work & multi-call management

Customer-focused service

Independent & teamwork

Core values alignment

Education

High School Diploma or equivalent

Valid Driver's License

Tools

Canon certification

Ricoh certification

Print drivers knowledge

Basic network concepts

Job description

Applied Innovation is seeking a dependable and motivated Field Service Technician to join our team in a full-time, Monday-Friday role from 8:00 AM to 5:00 PM. This position is ideal for a hands-on problem solver who enjoys working with technology and delivering exceptional customer service. The Field Service Technician is responsible for servicing and maintaining office equipment at customer locations while representing Applied Innovation with professionalism and care. Training will be provided for the right candidate; prior experience is helpful but not required.

This role includes driving a company-provided vehicle to customer locations, with a gas card, required tools, and training provided by the company.

Duties and Responsibilities:

• Repair, maintain, and service a wide variety of ofmultifunctional copier devices.
• Maintain an assigned service territory and provide a high level of responsiveness and service quality.
• Diagnose and troubleshoot equipment issues efficiently and accurately.
• Collaborate with fellow technicians and internal teams to ensure customer service needs are met.
• Maintain accurate inventory of parts, tools, and service documentation.
• Follow established service procedures and safety guidelines.
• Operate a company vehicle in a safe, courteous, and professional manner
• Represent Applied Innovation positively in all customer interactions, serving as the face of the organization.
• Perform other duties as assigned.

Minimum Qualifications:

• Strong mechanical and technical aptitude.
• Proven troubleshooting and problem-solving skills.
• Excellent organization, communication, and time management skills.
• Ability to plan work effectively and manage multiple service calls.
• Customer-focused mindset with a commitment to service excellence.
• Ability to work independently and as part of a team.
• Understanding and alignment with the organization's core values.

Education/License/Experience Requirements:

• High School Diploma or equivalent education required.
• Valid Driver's License with a good driving record required.
• Factory certifications (Canon, Ricoh) preferred but not required.
• Knowledge of print drivers and basic network communication is helpful.
• Prior field service or technical repair experience is a plus, but not required.

What We Offer:

• Competitive pay.
• Paid holidays, PTO, plus 1 personal holiday.
• Comprehensive benefits package, including medical, dental, and life insurance, as well as short-term disability coverage.
• 401(k) plan with company match.
• Opportunities for career growth and advancement within a growing, family-owned business.