Resident Concierge & Community Experience Lead

Greystar; Nashville (TN); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Disability &

Life insurance

Paid time off – 15 days vacation, 4?

10 sick days

11 paid holidays

Onsite housing discount

Sabbatical after 10 years

401(k) with company match

Parental leave

Employee assistance program

Pet insurance

Legal plans

Job summary

Greystar in Nashville seeks a resident services associate to organize and coordinate services for residents at a high-rise property. You will greet visitors, answer phones, schedule move-ins/move-outs, manage packages, and assist with on-site events and programs.

The role requires flexible hours, ability to work indoors/outdoors, and a strong commitment to guest services. On-site housing discounts and comprehensive benefits are offered.

Responsibilities

• Greets prospects and residents as they enter the office/leasing area, and ensure the comforts of prospects and visitors while they wait to speak with a team member.
• Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request call backs as necessary.
• Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and coordinates the loading dock and/or elevator schedule for move-ins and move-outs.
• Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.
• Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.
• Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community.
• Assists the community team with scheduling, planning and organizing resident activities and programs.
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.

Job description

Greystar in Nashville seeks a resident services associate to organize and coordinate services for residents at a high-rise property. You will greet visitors, answer phones, schedule move-ins/move-outs, manage packages, and assist with on-site events and programs.

The role requires flexible hours, ability to work indoors/outdoors, and a strong commitment to guest services. On-site housing discounts and comprehensive benefits are offered.