Onsite Client Success Manager

The Adecco Group; Charlestown (MD); Sur place; USD 65 000 - 118 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability insurance

401k plan

Commuter benefits

Wellness program

Paid time off

Résumé du poste

The Adecco Group is seeking an Onsite Manager to serve as the primary client contact and alliance builder for our programs. You will lead recruitment activities, monitor KPIs, and drive long-term evolution of client programs, creating collaborative partnerships and maximizing service value.

This role emphasizes client satisfaction, process improvement, and strategic account growth. Responsibilities include building relationships with HR/Operations, presenting quarterly reviews, and ensuring

Qualifications

• High school diploma or equivalent required.
• Minimum 2–5 years of managerial/supervisory experience in a service provider industry preferred.
• Proven track record with customer satisfaction and expanding responsibilities.

Responsabilités

• Create and maintain relationships with client contacts to drive growth.
• Achieve high client satisfaction through surveys and reviews.
• Lead recruitment teams to meet fast-paced demands.
• Develop KPIs and SLAs and report trends to leadership.
• Position Adecco programs as a trusted partner to clients.

Connaissances

Client relationship management

Team management

Recruitment leadership

Organizational skills

KPIs & SLAs

Policy & compliance

MS Office

Formation

High school diploma or equivalent

Outils

MS Word

MS Excel

MS PowerPoint

Description du poste

The Adecco Group is seeking an Onsite Manager to serve as the primary client contact and alliance builder for our programs. You will lead recruitment activities, monitor KPIs, and drive long-term evolution of client programs, creating collaborative partnerships and maximizing service value.

This role emphasizes client satisfaction, process improvement, and strategic account growth. Responsibilities include building relationships with HR/Operations, presenting quarterly reviews, and ensuring