Onsite Program Lead — Client Success & Ops

The Adecco Group; Perryville (MD); On-site; USD 65,000 - 118,000; Full time

Job summary

The Adecco Group seeks an Onsite Manager to serve as the primary client contact for our programs and escalation point for client questions. This role aligns with the client’s business objectives and fosters a collaborative partnership.

You will lead daily recruitment activities, monitor KPIs, and drive continued success by positioning teams and programs for growth. Strong leadership, communication, and relationship-building skills are essential.

Qualifications

• High school diploma or equivalent with 5+ years in a supervisory role in services.
• Proven track record of achieving customer satisfaction and expanding responsibilities.
• Experience managing recruitment teams in fast-paced environments.
• Knowledge of federal/state employment laws and company policies.

Responsibilities

• Build and maintain key client relationships with HR and operations.
• Lead recruitment teams to meet fill rate and time-to-fill KPIs.
• Present monthly/quarterly business reviews to leadership.
• Ensure client requirements and SLAs are met across programs.
• Price and sell staffing services (conversions, temporary, perm).
• Develop plans to grow and retain accounts and new clients.

Skills

Client relationships

Team leadership

KPIs & SLAs

Communication skills

Organizational skills

Pricing & selling services

MS Office

Education

High school diploma

Tools

MS Office

Job description

The Adecco Group seeks an Onsite Manager to serve as the primary client contact for our programs and escalation point for client questions. This role aligns with the client’s business objectives and fosters a collaborative partnership.

You will lead daily recruitment activities, monitor KPIs, and drive continued success by positioning teams and programs for growth. Strong leadership, communication, and relationship-building skills are essential.