Onsite Client Success & Strategy Lead

The Adecco Group; Darlington (MD); On-site; USD 65,000 - 118,000; Full time

Job summary

The Adecco Group in the United States is seeking an Onsite Manager to serve as the primary client contact for Adecco programs. This role aligns with the client’s business objectives and drives long-term evolution of the program through daily recruitment management and KPI tracking.

You'll build strong client relationships, lead a recruitment team in a fast-paced environment, and ensure service levels and SLAs are met. This position offers growth within a global workforce solutions partner.

Qualifications

• A high school diploma or equivalent and 5+ years of relevant work experience.
• Proven track record in customer satisfaction and leadership.
• Strong written and verbal communication; build client relationships.
• Experience managing recruitment teams in fast-paced environments.
• Knowledge of current recruiting practices and relevant policies.

Responsibilities

• Create and develop effective working relationships with key client contacts to foster growth.
• Achieve and maintain high levels of client satisfaction via surveys and reviews.
• Prepare and present monthly/quarterly business reviews to leadership.
• Lead recruitment activities, manage KPI/SLA performance, and drive retention.
• Price and sell services, understand client needs, and expand accounts.
• Serve as escalation point for client issues and ensure contract alignment.

Skills

Client relationship management

Team leadership

Recruitment operations

KPIs and SLAs

Communication skills

Policy development

Education

High school diploma or equivalent

Tools

MS Office

Job description

The Adecco Group in the United States is seeking an Onsite Manager to serve as the primary client contact for Adecco programs. This role aligns with the client’s business objectives and drives long-term evolution of the program through daily recruitment management and KPI tracking.

You'll build strong client relationships, lead a recruitment team in a fast-paced environment, and ensure service levels and SLAs are met. This position offers growth within a global workforce solutions partner.