Onsite Client Services Lead - Site Operations

Canon Solutions America; Fairfax (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

Canon Solutions America is looking for a dedicated team member for a full-time onsite position in Fairfax, Virginia. The role requires advanced proficiency in site operations and the ability to manage responsibilities and communicate effectively with clients.

The ideal candidate will have a HS Diploma or GED and 1-2 years of relevant experience, with strong customer service and communication skills. Responsibilities include managing workflow, contributing to operational guides, and serving as the main client contact.

Qualifications

• 1 to 2 years of related experience required.
• Prior experience in a customer service environment.
• Good computer skills and technical knowledge.
• Ability to lift up to 50 lbs.
• Required to obtain necessary security clearances.

Responsibilities

• Inform supervisor of potential problems or customer concerns.
• Review and respond to management and client requests.
• Contribute to the Site Procedure Guide.
• Oversee workflow and job balance between staff.
• Serve as the main point of contact to the client.

Skills

Customer service skills

Communication skills

Multitasking

Technical knowledge

Ability to work with minimal supervision

Education

HS Diploma or GED

Job description

Canon Solutions America is looking for a dedicated team member for a full-time onsite position in Fairfax, Virginia. The role requires advanced proficiency in site operations and the ability to manage responsibilities and communicate effectively with clients.

The ideal candidate will have a HS Diploma or GED and 1-2 years of relevant experience, with strong customer service and communication skills. Responsibilities include managing workflow, contributing to operational guides, and serving as the main client contact.